Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
Timeframe: Your request for a return or exchange must be initiated within 30 days from the date of purchase.
Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a return or exchange.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact Us: Send an email to our customer support team at [[email protected]] with your order number, the item(s) you wish to return or exchange, and the reason for the return.
Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return or exchange.
Packaging: Pack the item securely, including any accessories or documentation received with the product. Attach the provided RA number to the outside of the package.
Shipping: Ship the item to the address provided by our customer support team. Please use a trackable shipping service and consider purchasing shipping insurance. MyCom.co.nl is not responsible for items lost or damaged during the return shipping process.
Refund or Exchange Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Exchange: If approved, we will dispatch the replacement item as soon as possible. You will receive a confirmation email with the new tracking information.
Non-Refundable Items
Certain items are non-refundable and non-exchangeable. These may include:
- Downloadable software products.
- Gift cards.
Contact Us
If you have any further questions or concerns regarding our Returns & Exchanges policy, please reach out to our customer support team at [[email protected]] or through our Contact Us page.
Thank you for choosing MyCom.co.nl. We appreciate your understanding and cooperation in ensuring a hassle-free return or exchange process.
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